On line, Facebook or Instagram purchases:
Returns, exchanges or refunds will be offered with a Return Authorization number (RA#). To obtain a RA#, simply email us at info@Dazzleusa.com with the reason for the return with 7 days of receiving your merchandise. Please let us know if you would like a refund or an exchange. Please note the RA# in the address as shown below.
Once the RA# has been issued and emailed to you, please mail or ship the merchandise back to DazzleUSA at the address below. For an exchange or refund, the merchandise must be received at DazzleUSA within 2 weeks from the date the RA# was issued.
You'll need to return the merchandise in the original condition with original tags in place. Merchandise cannot be exchanged or refunded if it has been used, worn, washed or altered. No exchanges or refunds on sale/clearance items or gift cards.
DazzleUSA Returns RA#____
6150 Poplar Ave. #116
Memphis, TN 38119
Simply drop by the store with your item(s) along with the original receipt or gift receipt (no returns without a Dazzle receipt).
Within 7 days of the purchase date you are eligible for a full refund to be credited back to the original credit card used (or cash if the original purchase was a cash transaction). After the 7 days, you you have an additional 7 days for an exchange or store credit (14 days from the original purchase date).
Within 14 days of the original purchase date, you are eligle for an exchange or store credit.
If you need a little more time, just tell the associate at the time of purchase and we'll be happy to accommodate!
Why two weeks? We offer a 14 day policy to insure that your purchase or gift is new and first quality and not out of our store and out of our control for an extended period of time.
Holiday/Christmas Beginning on November 1st, we extend our policy to start on December 24th. What that means - purchases made on November 1st thru December 24th can be returned for a full refund the exact way you paid for it (with original receipt only) for 7 days from December 24th (until December 31st) or a store credit (with the original receipt or gift receipt) for 14 days from December 24th (until January 7th).
Every customer is asked if they want to include a gift receipt with a gift purchase. If the purchaser chooses not to include a gift receipt with an item, they are told that the item is "final sale" and not exchangeable or returnable. Dazzle accommodates the purchaser and cannot be held responsible for the purchaser's decision. We appreciate your understanding in this matter.
In order to be eligible for a return, exchange or refund, merchandise must be in the original box with original tags in place, not worn, washed or altered . Gift Cards, Trunk Show and Sale/Clearance merchandise are not eligible for a return, exchange or refund, they are "final sale."